Careers

TRACE is seeking an Application Development Manager based in our Annapolis, MD office.

• Have you managed the development of a complex custom application from requirements through implementation?
• Have you successfully managed internal stakeholders and external resources in the development process?
• Do you want to help shape and drive forward the next generation of the single most important application at our company?

If so, you will be responsible for evaluating our current operational Third Party Management System application (TPMS) and proposing – and managing – the reworking or replacement of this mission-critical system.

The current TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities. This is the premier system at TRACE, providing the foundation that supports TRACE clients and the processing of most of TRACE’s business. In the evolving and complex anti-bribery compliance environment, TRACE has been nimble and efficient in offering effective compliance solutions, supported via the TPMS. We are ISO-27001 compliant and meet EU GDPR requirements; we take privacy and data security concerns very seriously.

You will be responsible for assessing our current TPMS application and gathering functional and strategic requirements from the business as we continue to expand our vision of compliance support, selecting and managing a software development vendor, and managing internal testing and process readiness. Your leadership will be essential to our company success.

Responsibilities:

• Collaborate with stakeholders for effective product requirements gathering, aligned with the TRACE vision and strategy for anticipating and supporting our customer’s needs
• Utilize rapid prototyping techniques such as wireframes
• Lead cross-functional teams to develop and operationalize new features and products for the TPMS in either agile or traditional development environments
• Manage full product lifecycle, from the planning to tracking progress and milestones of development, to measuring product performance at regular intervals after launch
• Collaborate with IT Manager on the implementation of Enterprise Architecture frameworks and principles, and on IT Security.
• Define acceptance criteria and lead User Acceptance Testing (UAT) that ensures products meet customer and regulatory requirements such as GDPR and ISO 27001

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent work experience
• 5+ years of relevant work experience in application development
• Project Management (PMI Certification preferred)
• Experience defining business objectives and product strategy working with technical and non-technical teams to deliver the vision
• Ability to work in cross-functional teams, communicating effectively in both technical and non-technical environments
• Experience working with developers translating product requirements into technical scope
• Experience building customer-facing applications or services
• Excellent analytical, logical thinking, and problem-solving skills with high attention to detail
• Excellent communication (verbal and written), interpersonal, and presentation skills

TRACE is seeking an experienced Manager to take ownership of sales activities and growth worldwide and to manage a growing Business Development team. 

Reporting to the President, your input will be valuable in product development, pricing and business development strategy. You will help increase membership and due diligence sales, providing sales reps with direction, oversight, vision and leadership. The ideal candidate will be an effective manager, sales and profit-motivated and have a proven track record in aggressive sales growth in consulting services or a similar field. This is an excellent opportunity for a self-motivated, organized professional to join a rapidly growing organization.

Responsibilities:

• Manage a growing Business Development team worldwide.
• Establish and implement short and long-term business development goals in alignment with company revenue targets.
• Develop an action plan and strategy to increase sales and identify new prospects.
• Monitor activity standards for prospecting calls, presentations, demos, proposals and closes.
• Manage sales processes including RFP responses, pricing and contract negotiations.
• Work with the Senior Manager and Business Development team to develop sales plans with the objective of increasing sales and reducing sales cycle times.
• Build cohesiveness across the sales team and provide direction, support and motivation.
• Work closely and collaboratively with other departments to improve procedures, workflows and customer service.
• Provide regular feedback and reports to senior management regarding sales performance.
• Maintain an in-depth knowledge of products/services, competitors and the compliance industry.

Qualifications:

• Bachelor’s degree
• Relationship and consultative sales experience
• Three years’ experience managing a sales team
• Knowledge of due diligence and FCPA/anti-bribery compliance
• Excellent communication skills
• Ability to multitask
• Excellent analytical skills
• Strong attention to detail and organizational skills
• Ability to interact professionally with a diverse group of customers, team members and managers
• Interest in international business 
• Hubspot experience strongly preferred
• Fluency in a second language (Spanish, Portuguese, French) a plus

We offer a competitive salary and a comprehensive benefits structure.

TRACE is seeking an experienced and proactive Systems Administrator. The successful candidate must have excellent problem solving and communication skills, and be able to use their knowledge and experience to provide end user support for our Annapolis office and cloud-hosted web applications. This position is responsible for the upkeep, configuration, and reliable operation of all TRACE desktop computers, servers, and local area networks. Additionally, the Systems Administrator will maintain the availability of existing technology infrastructure to identify and advise management on the technology lifecycle by providing research and development, proactive risk identification and business technology innovation. 

Key Responsibilities:

• Assists the IT Manager with the day-to-day operations of servers, desktops, printers, routers, switches, firewalls, phones and other equipment by monitoring system performance, configuration, security, maintenance and repair
• Ensures high availability and acceptable levels of performance of mission-critical resources
• Develops procedures to maintain security and protect systems from unauthorized use
• Installs and configures workstations, applications, IP phones, and peripherals for end users
• Applies operating system updates, patches, and configuration changes
• Administers applications and software including but not limited to MS Office and Adobe Suite
• Analyzes and interprets system logs to identify potential issues to be resolved
• Creates user accounts and perform basic user training for new employees
• Monitors daily system backups and antivirus/malware protection
• Performs administration and routine audits of systems, software and security
• Participates in disaster recovery and failover exercises
• Troubleshoots end user support requests in a timely manner with excellent customer service
• Documents licensing, inventory, procedures, and troubleshooting processes
• Stays current with technological developments in systems administration and recommends ways to take advantage of new technology

Requirements:

• B.S. in Computer Science and/or relevant certifications (Azure Administrator, MCSE/MCSA, CCNA, CompTIA A+, Network+, Security+, etc.)
• Minimum 5 years of experience providing operational and remote support for Windows/Azure servers, Hyper-V and hybrid cloud environments including DNS, DHCP, Group Policy, Active Directory, DFS and desktops
• Strong proficiency with Office 365
• Proven experience troubleshooting LANS, WANS, network segments, internet and intranet
• Occasional after-hours/weekend work required as system needs or IT issues dictate
• Excellent communication (verbal and written) and interpersonal skills 
• Excellent analytical, logical thinking, and problem-solving skills with high attention to detail 

TRACE is seeking a VP of Business Operations to assume responsibility for the day-to-day work of this dynamic, growing business association. The ideal candidate will have substantial management experience, exceptional organizational skills and the ability to balance the needs of different teams in order to ensure delivery of outstanding service to a diverse community of corporate members with high expectations!

Job Responsibilities:

• Oversee day-to-day operations.
• Define and implement operations strategy and processes.
• Manage the budgeting process in order to make informed projections.
• Monitor team performance continuously to identify efficiency issues and propose solutions.
• Maintain a working knowledge of all tools and services and all phases of operations.
• Coordinate support to operations throughout the business.
• Provide regular performance updates to senior leadership.

Qualifications/Skills:

• Significant track record as a team leader with an understanding of management practices
• Demonstrated project and budget management skills, including P&L responsibilities
• Strong business acumen with a broad understanding of fundamental business principles
• Analytical problem-solving skills with impeccable attention to detail
• Ability to set goals and drive process improvement
• Excellent oral and written communication skills
• Strong interpersonal skills with the ability to collaborate and build a consensus

Education and Experience Requirements:

• Bachelor’s degree in business, accounting, or a related field
• MBA or equivalent graduate degree preferred
• 5-10 years of supervisory experience in operations or related field
• Multi-team management experience
• Previous P&L responsibility required
• International experience required; fluency in a second language is highly desirable
• Familiarity with IT project management is a plus