Careers

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for companies with global operations.

We are looking for a part-time HubSpot Administrator (24-30 hours per week) who will support all aspects of the full administration of our company-wide HubSpot instance and be a subject matter expert for all HubSpot related matters at TRACE. Ideal candidates will have a least two years of experience working as a HubSpot Administrator and have experience designing, configuring and customizing HubSpot. This role will report to the Manager of Information Technology, but will work closely with Business Development, Marketing and Member Services.

Responsibilities:

• Lead the administration of our company-wide HubSpot instance;
• Take responsibility for the integrity of the company’s data, including database de-duping and clean up;
• Design and implement scalable and efficient HubSpot solutions for business processes throughout company;
• Create and maintain automation processes including validation and workflow rules, process builder and approval processes;
• Develop reports and dashboards for all user groups including Senior Management, Sales, Marketing and Contracts;
• Implement forecasting to predict and plan BD sales cycles;
• Train new HubSpot users and conduct company-wide trainings;
• Document customization and update user guides;
• Work with other teams and IT to facilitate interface between HubSpot.com and other systems;
• Proactively identify issues to stay ahead of potential problems and develop solutions;
• Daily management of HubSpot for Business Development team;
• Leverage HubSpot to prospect into specific geographic territories and/or vertical markets;
• Communicate HubSpot enhancements to all user groups;
• Stay up-to-date on new HubSpot technology and applications.

Requirements/Experience:

• 2+ year(s) of experience as a HubSpot Administrator
• Associates or Bachelor’s Degree in Business, Marketing, or related discipline: Applicants with relevant work experience and/or individuals currently enrolled in a continuing education program may also be considered;
• Strong Excel, data analysis and reporting skills;
• Excellent analytical, process design and problem-solving skills, combined with strong business judgment and demonstrated project management experience;
• Organized, with the ability to manage multiple projects simultaneously and meet deadlines;
• Experience supporting both development and production environments;
• Able to communicate technical information to non-technical users;
• Excellent verbal and written communication skills.

TRACE is seeking an experienced Manager to take ownership of sales activities and growth worldwide and to manage a growing Business Development team. 

Reporting to the President, your input will be valuable in product development, pricing and business development strategy. You will help increase membership and due diligence sales, providing sales reps with direction, oversight, vision and leadership. The ideal candidate will be an effective manager, sales and profit-motivated and have a proven track record in aggressive sales growth in consulting services or a similar field. This is an excellent opportunity for a self-motivated, organized professional to join a rapidly growing organization.

Responsibilities:

• Manage a growing Business Development team worldwide.
• Establish and implement short and long-term business development goals in alignment with company revenue targets.
• Develop an action plan and strategy to increase sales and identify new prospects.
• Monitor activity standards for prospecting calls, presentations, demos, proposals and closes.
• Manage sales processes including RFP responses, pricing and contract negotiations.
• Work with the Senior Manager and Business Development team to develop sales plans with the objective of increasing sales and reducing sales cycle times.
• Build cohesiveness across the sales team and provide direction, support and motivation.
• Work closely and collaboratively with other departments to improve procedures, workflows and customer service.
• Provide regular feedback and reports to senior management regarding sales performance.
• Maintain an in-depth knowledge of products/services, competitors and the compliance industry.

Qualifications:

• Bachelor’s degree
• Relationship and consultative sales experience
• Three years’ experience managing a sales team
• Knowledge of due diligence and FCPA/anti-bribery compliance
• Excellent communication skills
• Ability to multitask
• Excellent analytical skills
• Strong attention to detail and organizational skills
• Ability to interact professionally with a diverse group of customers, team members and managers
• Interest in international business 
• Hubspot experience strongly preferred
• Fluency in a second language (Spanish, Portuguese, French) a plus

We offer a competitive salary and a comprehensive benefits structure.

TRACE is seeking an experienced and proactive Systems Administrator. The successful candidate must have excellent problem solving and communication skills, and be able to use their knowledge and experience to provide end user support for our Annapolis office and cloud-hosted web applications. This position is responsible for the upkeep, configuration, and reliable operation of all TRACE desktop computers, servers, and local area networks. Additionally, the Systems Administrator will maintain the availability of existing technology infrastructure to identify and advise management on the technology lifecycle by providing research and development, proactive risk identification and business technology innovation. 

Key Responsibilities:

• Assists the IT Manager with the day-to-day operations of servers, desktops, printers, routers, switches, firewalls, phones and other equipment by monitoring system performance, configuration, security, maintenance and repair
• Ensures high availability and acceptable levels of performance of mission-critical resources
• Develops procedures to maintain security and protect systems from unauthorized use
• Installs and configures workstations, applications, IP phones, and peripherals for end users
• Applies operating system updates, patches, and configuration changes
• Administers applications and software including but not limited to MS Office and Adobe Suite
• Analyzes and interprets system logs to identify potential issues to be resolved
• Creates user accounts and perform basic user training for new employees
• Monitors daily system backups and antivirus/malware protection
• Performs administration and routine audits of systems, software and security
• Participates in disaster recovery and failover exercises
• Troubleshoots end user support requests in a timely manner with excellent customer service
• Documents licensing, inventory, procedures, and troubleshooting processes
• Stays current with technological developments in systems administration and recommends ways to take advantage of new technology

Requirements:

• B.S. in Computer Science and/or relevant certifications (Azure Administrator, MCSE/MCSA, CCNA, CompTIA A+, Network+, Security+, etc.)
• Minimum 5 years of experience providing operational and remote support for Windows/Azure servers, Hyper-V and hybrid cloud environments including DNS, DHCP, Group Policy, Active Directory, DFS and desktops
• Strong proficiency with Office 365
• Proven experience troubleshooting LANS, WANS, network segments, internet and intranet
• Occasional after-hours/weekend work required as system needs or IT issues dictate
• Excellent communication (verbal and written) and interpersonal skills 
• Excellent analytical, logical thinking, and problem-solving skills with high attention to detail 

TRACE is seeking a VP of Business Operations to assume responsibility for the day-to-day work of this dynamic, growing business association. The ideal candidate will have substantial management experience, exceptional organizational skills and the ability to balance the needs of different teams in order to ensure delivery of outstanding service to a diverse community of corporate members with high expectations!

Job Responsibilities:

• Oversee day-to-day operations.
• Define and implement operations strategy and processes.
• Manage the budgeting process in order to make informed projections.
• Monitor team performance continuously to identify efficiency issues and propose solutions.
• Maintain a working knowledge of all tools and services and all phases of operations.
• Coordinate support to operations throughout the business.
• Provide regular performance updates to senior leadership.

Qualifications/Skills:

• Significant track record as a team leader with an understanding of management practices
• Demonstrated project and budget management skills, including P&L responsibilities
• Strong business acumen with a broad understanding of fundamental business principles
• Analytical problem-solving skills with impeccable attention to detail
• Ability to set goals and drive process improvement
• Excellent oral and written communication skills
• Strong interpersonal skills with the ability to collaborate and build a consensus

Education and Experience Requirements:

• Bachelor’s degree in business, accounting, or a related field
• MBA or equivalent graduate degree preferred
• 5-10 years of supervisory experience in operations or related field
• Multi-team management experience
• Previous P&L responsibility required
• International experience required; fluency in a second language is highly desirable
• Familiarity with IT project management is a plus