TRACE is seeking a detailed-oriented and proactive Associate Project Manager.  The Associate Project Manager will respond to inquiries and requests of a technical nature from customers regarding our Third Party Management System (TPMS). The ideal candidate will be able to analyze and troubleshoot issues, help customers set up TPMS accounts and place orders and handle problem resolution which may require follow-up and coordination across departments.

Responsibilities:

• Collaborate with project managers to gather requirements and facilitate the projects for customer-facing products
• Coordinate the efforts to constantly drive feature awareness and adoption for products in TPMS
• Conduct TPMS demos via GoToMeeting, and provide new users with training(s) or support on how to use features and functionality offered by TPMS
• Produce webinars and videos to showcase TPMS’s latest features
• Identify, diagnose and resolve routine and non-routine TPMS customer issues
• Provide technical assistance and support for incoming requests and problems related to TPMS
• Work closely with business development team to onboard new customers and assist lead generation and campaigns
• Coordinate regular product trainings with relevant internal stakeholders
• Ensure data privacy compliance procedures are met when onboarding new customers 
• Document internal work processes and update them regularly
• Serves as backup for TPMS info box and live chat support
• Serves as backup for working with new customers to set up TPMS accounts to include adding, deactivating, and updating accounts along with communicating the procedures and follow up as needed

 Qualifications:

• Bachelor’s degree
• 3 years experience in customer facing environment and project management
• Strong technical skills
• Demonstrated understanding of project management concepts
• Solid organizational skills including attention to detail and multitasking skills
• Excellent written and communication skills
• Strong working knowledge of Microsoft Office, preferably in Excel
• Ability to interact professionally with a diverse group of customers, team members and managers
• Interest in international business a plus
• Strong knowledge of customer support and project life cycle a plus

Qualified candidates should send a resume and cover letter to: [email protected]  for consideration.

We are seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Generate new business opportunities via cold calling, responding to inbound leads, attending industry events and responding to RFPs
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Engage compliance professionals in targeted prospect accounts
• Offer consultative compliance solutions to multinational companies/sell a broad range of compliance and due diligence services to potential and existing clients
• Negotiate contracts, develop pricing strategies and prepare proposals
• Research and drive new business expansion
• Build relationships with intermediaries and referral sources
• Utilize direct marketing strategies, sales force building, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience  
• Proven track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance
• HubSpot experience strongly preferred
• Collaboration & Communication:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

How to Apply:

Interested candidates should send a resume and cover letter to  [email protected] for immediate consideration. Please include your name in the subject line and Business Development Manager.   

We offer a competitive salary and a comprehensive benefits structure.

TRACE is seeking a part-time conference producer and researcher with expertise in the development of content for continuing education events and webinars for lawyers and senior-level compliance executives. Particular expertise in topics relating to the FCPA, global anti-bribery compliance and other overlapping regulatory compliance issues is strongly preferred. This position is ideal for a recent law school graduate, junior conference producer or law firm CLE coordinator with a background/experience in legal research who is looking to develop a subject matter expertise in the anti-corruption field. Although prior knowledge of the relevant laws and instruments – including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010 and the OECD Anti-Bribery Convention – is not required, the successful candidate will be expected to develop and maintain familiarity with these and other legal regimes and also cultivate a network of industry contacts. Experience with webinar platforms and general event planning/coordination a plus. An avid reader and compliance/legal trends watcher will succeed in this role.

Responsibilities:

• Carry out in-depth research and analyze findings to validate conference/webinar topics and develop program agendas
• Source, invite and confirm senior level industry professionals to speak at TRACE events/webinars and build a database of industry experts
• Assist in the development of new webinars for the TRACE Anti-Bribery Specialist Accreditation (TASA) program
• Create original content and engaging copy for event and webinar related promotional materials
• Conduct ongoing research and use critical thinking to identify new conference ideas and topics
• Provide the marketing team with strategic information on potential sponsorship opportunities
• Compile and provide the training director and CLE coordinator with requested documents/information in support of state applications for continuing legal education
• Identify speaking opportunities within the U.S. and globally and draft proposals
• Provide ongoing support to marketing and training teams as required

Qualifications:

• A strong academic background (a Bachelor’s degree required; Advanced degree, such as JD or MBA preferred)
• Excellent research and analytical skills
• Strategic thinker with highly developed business acumen
• Superior organizational, communication, inter-personal and writing skills
• Independence and initiative
• Ability to thrive within a fast-paced environment
• Project management experience preferred
• Fluency in a foreign language a plus

Qualified candidates should send a resume and cover letter to: [email protected] for consideration.

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

Key responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally called on to use their due diligence skills to assist with consulting and other projects.
• Those with foreign language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Requirements:

• Complete fluency in Chinese, Portuguese, or Spanish (writing, speaking, listening, and reading) is preferred.

• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• At least 1-2 years’ office experience
• At least 2 years’ experience with MS Word and Excel
• Communication and collaboration:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

Preferred Candidates:

• Have relevant research and/or large-firm paralegal experience
• Are detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Can multi-task and prioritize among many different assignments
• Have an understanding of corporate ownership structures
• Are familiar with Lexis Diligence and/or Westlaw

Qualified candidates should send a resume and cover letter to [email protected] for immediate consideration.

TRACE is seeking a full-time tech savvy, customer-service oriented professional to serve as an LMS (Learning Management System) Administrator, supporting the Online Training & Accreditation team. The LMS Administrator will provide technical and customer service support to TRACE members and clients, supporting the team through its current LMS migration and serving as senior member of the team supporting online training through its transition and then on a day-to-day basis. Possessing excellent communication, project management and technical skills, the ideal candidate for this role has experience managing an LMS, is proficient in the entire Microsoft Office suite (particularly Excel) and is comfortable creating and editing course content using the Articulate 360 suite of products. The LMS Administrator must be a quick learner who is able to manage several projects simultaneously with excellent attention to detail. The LMS Administrator will be a self-starter, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service. Linguistics background is a plus but not required (preferably Spanish, Italian and/or French).

Responsibilities:

• Support LMS transition and data migration including but not limited to performing the following tasks:
  • Provide internal and external support to troubleshoot technical issues
  • Republish and convert courses into SCORM format
  • Compile and collate data into excel spreadsheets and CSV
  • Prep, organize and upload data for migration
  • Establish custom reports for members/customers
  • Register users in the LMS
• Maintain and update the TRACE LMS and member portals
• Support the delivery of online training to members including the provisionining of technical end-user support and troubleshooting assistance for TRACE online training courses and the LMS, inclusive of both Administrator and users
• Liaise with vendors to troubleshoot more advanced technical issues regarding courses and the TRACE LMS
• Schedule and oversee member Administrator overview calls and any follow up requests (enrolling users, running reports, etc.)
• Maintain and update the TRACE LMS and member portals
• Conduct live demo calls with prospective and current members, including answering basic questions about our course offerings, online training capabilities and providing an overview of the training portal
• Create custom training lessons and assist in making course modifications and customizations using e-learning software such as Articulate Storyline
• Assist with the testing and launch of courses
• Update and maintain member accounts and data to reflect project status
• Prepare reports for all levels of management, as requested
• Support the CLE/CPE accreditation process for TRACE webinars/events
• Provide support for TASA (TRACE Anti-bribery Specialist Accreditation) product as needed
• Work in collaboration and partnership with other team members and internal departments
• Additional job related projects as assigned by management

Qualifications:

• Certified L&D professional or career focus on training
• Bachelor's degree in Cybersecurity, Computer Science, International Studies, Languages, or a related field, or equivalent training and comparable work experience
• Two – three years of experience working with a LMS
• Excellent customer service skills and attention to detail
• Ability to multi-task and work on multiple projects simultaneously
• Positive attitude and team-oriented
• Strong communication skills, both verbal and written
• Solution-oriented, problem solver
• Strong, decision-making and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Aptitude to work independently as well as part of a team and function in changing environment
• Highly desired, but not required:

• Background in working with CLE, CPE, and professional course accreditations
• Linguistics background (Spanish, French, or Italian) is highly desirable

We are seeking an energetic individual to join our international business development team. This position is based in Europe (candidates should reside within Western Europe or in the United Kingdom). Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.

Responsibilities:

• Deliver anti-bribery compliance solutions to multinational companies operating in a variety of verticals
• Identify and target new corporate clients and members in Europe
• Generate new business opportunities via cold calling, responding to inbound leads, participating in RFPs, and attending events
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE, engaging with compliance professionals, and securing a follow-up discussion and / or demonstration of TRACE tools and resources
• Negotiate contracts, develop pricing strategies and prepare proposals
• Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Bachelor’s degree in finance, marketing or business related subject preferred
• Multilingual; Fluent in English and at least one Western European language
• 3+ years of sales and business development experience
• CRM experience preferred
• Demonstrable track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management of larger corporations
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

Qualified candidates should send a resume, cover letter (required) [email protected] for immediate consideration.

TRACE is a dynamic and growing company, headquartered in Annapolis, MD that provides practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries.  TRACE is looking for analytical and process-oriented individuals for our due diligence business.  A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.  This is a Consultant position.

Key responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding anti-bribery concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally called on to use due diligence skills to assist with consulting and other projects.
• Those with language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Ideal candidates:

• Must be fluent in English + Mandarin, Korean, or Japanese
• Must have a college degree
• Relevant research, document review, and/or large-firm paralegal experience is preferred
• Are detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Can multi-task and prioritize among many different assignments
• Are self-motivated and will contribute ideas for improving processes;
• Are focused on providing outstanding customer service;
• Are willing to work in Bonifacio Global City
• Can work Manila business hours but with some US Eastern Time overlap for meetings

Preferred candidates are multi-lingual and have an understanding of corporate ownership structures. 

TRACE offers a competitive local package. Qualified candidates should send a resume and cover letter to [email protected].