TRACE is seeking an Application Development Manager based in our Annapolis, MD office.  The Manager will be responsible for managing a team of employees and contractors who support all stages of the development and operational lifecycle of TRACE’s Third Party Management System (TPMS). The TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities. This position will include gathering functional and non-functional requirements from the business, through development and testing to operational maintenance. This position will manage both the business and technical aspects of the TPMS including improving the underlying architecture.

The Application Development Manager will work with the IT Manager to optimize TPMS performance and security within an overall enterprise architecture.

Responsibilities:

• Lead cross-functional teams to develop and operationalize new features and products for the TPMS in either agile or traditional development environments
• Manage full product lifecycle, from the planning to tracking progress and milestones of development, to measuring product performance at regular intervals after launch
• Technical knowledge to include data connectivity, data migration, API, SaaS, Microsoft Azure platform, SQL server, relational databases, and web architecture
• Collaborate with IT Manager on implementation of Enterprise Architecture frameworks and principles, and on IT Security.
• Collaborate with stakeholders for effective product requirements gathering, operational and go-to-market execution and communication
• Compile and create user stories and product specifications in different formats such as functional requirements in alignment with engineering team
• Build and prioritize product backlog to ensure works focuses on those with maximum value that are aligned with product vision, strategy and customers’ needs
• Produce wireframe solution for new functionality and rapid prototyping
• Define acceptance criteria and lead User Acceptance Testing (UAT) that ensures products meet customer and regulatory requirements such as GDPR and ISO 27001
• Facilitate sprint meetings with the engineering team and meetings with stakeholders and clients
• Ability to clearly and effectively communicate and maintain relationships with a diverse group of internal and external stakeholders and partners
• Prior experience with analytics tools such as Google Analytics and advanced Excel skills
• Strong passion for leveraging data to solve problems and enhance UX
• Ability to obtain and interpret market research and analytics to help determine customers’ future needs
• Works with Engineering to understand design or technology implications in solution ideas
• Works with customer support to triage reported issues and decide on course of actions
• Manage and track KPIs for functionality delivered

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, Data Analytics or equivalent work experience
• 3-5 years of relevant work experience in technical product management
• Project Management (PMI Certification preferred)
• IT Security (Security+ or similar preferred)
• Technical Capacity (Technical Certifications (e.g., Microsoft)  preferred)
• Experience defining business objectives and product strategy working with technical and non-technical teams to deliver your vision
• Ability to work in cross functional teams communicating effectively with both technical and non-technical environments
• Experience working with developers translating product requirements into technical scope
• Experiencing driving product development lifecycle across organization boundaries
• Experience building customer facing applications or services
• Excellent analytical, logical thinking, and problem-solving skills with a high attention to detail
• Excellent communication (verbal and written), interpersonal, and presentation skills

Qualified candidates should send a resume and cover letter to: [email protected] for consideration.

We are seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Generate new business opportunities via cold calling, responding to inbound leads, attending industry events and responding to RFPs
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Engage compliance professionals in targeted prospect accounts
• Offer consultative compliance solutions to multinational companies/sell a broad range of compliance and due diligence services to potential and existing clients
• Negotiate contracts, develop pricing strategies and prepare proposals
• Research and drive new business expansion
• Build relationships with intermediaries and referral sources
• Utilize direct marketing strategies, sales force building, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience  
• Proven track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance
• HubSpot experience strongly preferred
• Collaboration & Communication:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

How to Apply:

Interested candidates should send a resume and cover letter to  [email protected] for immediate consideration. Please include your name in the subject line and Business Development Manager.   

We offer a competitive salary and a comprehensive benefits structure.

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

Key responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally called on to use their due diligence skills to assist with consulting and other projects.
• Those with foreign language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Requirements:

• Complete fluency in Chinese, Portuguese, or Spanish (writing, speaking, listening, and reading) is preferred.

• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• At least 1-2 years’ office experience
• At least 2 years’ experience with MS Word and Excel
• Communication and collaboration:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

Preferred Candidates:

• Have relevant research and/or large-firm paralegal experience
• Are detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Can multi-task and prioritize among many different assignments
• Have an understanding of corporate ownership structures
• Are familiar with Lexis Diligence and/or Westlaw

Qualified candidates should send a resume and cover letter to [email protected] for immediate consideration.

We are currently seeking an energetic, educational sales representative to support and grow online training and TRACE Anti-Bribery Specialist Accreditation sales. This is a junior level, in-house sales role based in our Annapolis, Maryland office.

Ideal candidates for this role will be a results-driven, self-starter who is comfortable breaking into new markets, has familiarity with the compliance training landscape and is willing to manage the client life cycle from start to finish. Candidates must be equally effective at generating and qualifying new sales leads, building, managing and closing business with individuals as well as multinational organizations.  We offer a competitive salary and commission structure.

Responsibilities:

• Research and drive new business expansion in support of TASA (TRACE Anti-Bribery Specialist Accreditation) and Online Training products
• Build relationships with current clients, prospects and referral sources and manage and follow up on TASA renewals
• Strategically manage inbound leads, qualify prospects and work to generate new business in the U.S. and internationally
• Effectively communication online training features and benefits to prospective customers through phone calls, emails and demonstrations of the TRACE Learning Management System
• Plan outbound campaigns in strategic markets to generate new prospects for TRACE Anti-Bribery Specialist Accreditation
• Generate new business opportunities via market/industry research, cold calling, responding to inbound leads and RFPs as appropriate
• Prospect to assigned target accounts with the goal of generating interest in TASA (TRACE Anti-Bribery Specialist Accreditation), Online Training products and securing a follow-up discussion and / or demo
• Offer consultative compliance training solutions to multinational companies

• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Identify partnership opportunities for TRACE Anti-Bribery Specialist Accreditation and work with senior management to negotiate, close and manage new partnerships
• Follow industry trends and continually develop knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS
• Demonstrable sales or business development experience

• Proficient in lead generating, cold calling and email marketing
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management, corporate executives, industry associations and Government agencies

• Collaboration & Communication:
  • Excellent customer interface and communication skills – ability to deliver presentations and drive meetings
  • Solution-oriented, not problem focused
  • Interacts with people openly and directly while maintaining focus on driving results
  • Conducts difficult conversations in a calm and positive manner that focuses on facts, client needs
• Strongly preferred:
  • HubSpot experience
  • Knowledge of FCPA/anti-bribery compliance
  • 2+ years of sales/business development experience in the corporate training or professional certification market
  • Multi-lingual – Spanish, Portuguese, French, Italian, Chinese

TRACE is seeking a full-time tech savvy, customer-service oriented professional to serve as an LMS (Learning Management System) Coordinator, supporting the Online Training & Accreditation team. The LMS Coordinator will provide technical and customer service support to TRACE members and clients, supporting the team through its current LMS migration and serving as senior member of the team supporting online training through its transition and then on a day-to-day basis. Possessing excellent communication, project management and technical skills, the ideal candidate for this role has experience managing an LMS, is proficient in the entire Microsoft Office suite (particularly Excel) and is comfortable creating and editing course content using the Articulate 360 suite of products. The LMS Coordinator must be a quick learner who is able to manage several projects simultaneously with excellent attention to detail. The LMS Coordinator will be a self-starter, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service.  Linguistics background is a plus but not required (preferably Spanish, Italian and/or French).

Responsibilities:

• Support LMS transition and data migration including but not limited to performing the following tasks:
  • Provide internal and external support to troubleshoot technical issues
  • Republish and convert courses into SCORM format
  • Compile and collate data into excel spreadsheets and CSV
  • Prep, organize and upload data for migration
  • Establish custom reports for members/customers
  • Register users in the LMS
• Maintain and update the TRACE LMS and member portals
• Support the delivery of online training to members including the provisionining of technical end-user support and troubleshooting assistance for TRACE online training courses and the LMS, inclusive of both Administrator and users
• Liaise with vendors to troubleshoot more advanced technical issues regarding courses and the TRACE LMS
• Schedule and oversee member Administrator overview calls and any follow up requests (enrolling users, running reports, etc.)
• Maintain and update the TRACE LMS and member portals
• Conduct live demo calls with prospective and current members, including answering basic questions about our course offerings, online training capabilities and providing an overview of the training portal
• Create custom training lessons and assist in making course modifications and customizations using e-learning software such as Articulate Storyline
• Assist with the testing and launch of courses
• Update and maintain member accounts and data to reflect project status
• Prepare reports for all levels of management, as requested
• Support the CLE/CPE accreditation process for TRACE webinars/events
• Provide support for TASA (TRACE Anti-bribery Specialist Accreditation) product as needed
• Work in collaboration and partnership with other team members and internal departments
• Additional job related projects as assigned by management

Qualifications:

• Certified L&D professional or career focus on training
• Bachelor's degree in Cybersecurity, Computer Science, International Studies, Languages, or a related field, or equivalent training and comparable work experience

• Minimum of one year LMS experience

• Excellent customer service skills and attention to detail
• Ability to multi-task and work on multiple projects simultaneously
• Positive attitude and team-oriented
• Strong communication skills, both verbal and written
• Solution-oriented, problem solver
• Strong, decision-making and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Aptitude to work independently as well as part of a team and function in changing environment
• Highly desired, but not required:

• Background in working with CLE, CPE, and professional course accreditations
• Linguistics background (Spanish, French, or Italian) is highly desirable

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for multinational companies. TRACE is seeking a proactive individual to support the marketing team.

Responsibilities:

• Provide research, organizational, and administrative support for the marketing team.
• Develop a social media strategy for TRACE’s platforms including LinkedIn, Twitter, Facebook and YouTube.
• Manage TRACE’s social media presence including drafting copy, scheduling posts, moderating discussions, reporting on KPIs and setting up paid campaigns.
• Draft, proofread and build marketing emails for campaigns using HubSpot.
• Coordinate translations of emails, web pages and print materials and ensure translated marketing collateral is kept up-to-date.
• Take ownership of updating the TRACE website using the CMS, including updating pages for marketing campaign launches and uploading upcoming events and webinars.
• Utilize Adobe InDesign and Photoshop to edit marketing collateral and graphics as needed, including assisting with formatting translations of rebranded collateral.
• Assist with quarterly reporting of marketing campaigns and activity.
• Organize and source competitor research and collateral and conduct PR research as needed.
• Additional tasks as assigned.

Required Qualifications:

• Bachelor’s degree in marketing, communications, business or related field.
• Strong communications and organizational skills.
• Experience working with social media platforms in a professional environment (LinkedIn, Facebook, Twitter, YouTube).
• Proficiency with Microsoft Office (Word, Excel and PowerPoint).

Preferred Qualifications:

• Minimum one-year work experience in a similar role.
• Basic knowledge of HTML/CSS and experience using a content management system (CMS).
• Experience with online analytics (Google analytics, Facebook Insights, Twitter analytics).
• Experience with publishing emails and social media using HubSpot.
• Experience with Adobe InDesign and Photoshop.
• Interest in U.S. and international law, specifically in the area of anti-bribery compliance. 

How to Apply:

We offer a competitive salary and a comprehensive benefits structure. Qualified candidates are required to submit a cover letter with resume to [email protected] for immediate consideration.  

We are seeking an energetic individual to join our international business development team. This position is based in Europe (candidates should reside within Western Europe or in the United Kingdom). Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.

Responsibilities:

• Deliver anti-bribery compliance solutions to multinational companies operating in a variety of verticals
• Identify and target new corporate clients and members in Europe
• Generate new business opportunities via cold calling, responding to inbound leads, participating in RFPs, and attending events
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE, engaging with compliance professionals, and securing a follow-up discussion and / or demonstration of TRACE tools and resources
• Negotiate contracts, develop pricing strategies and prepare proposals
• Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Bachelor’s degree in finance, marketing or business related subject preferred
• Multilingual; Fluent in English and at least one Western European language
• 3+ years of sales and business development experience
• CRM experience preferred
• Demonstrable track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management of larger corporations
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

Qualified candidates should send a resume, cover letter (required) [email protected] for immediate consideration.