Careers

TRACE is seeking an Application Development Manager based in our Annapolis, MD office.

• Have you managed the development of a complex custom application from requirements through implementation?
• Have you successfully managed internal stakeholders and external resources in the development process?
• Do you want to help shape and drive forward the next generation of the single most important application at our company?

If so, you will be responsible for evaluating our current operational Third Party Management System application (TPMS) and proposing – and managing – the reworking or replacement of this mission-critical system.

The current TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities. This is the premier system at TRACE, providing the foundation that supports TRACE clients and the processing of most of TRACE’s business. In the evolving and complex anti-bribery compliance environment, TRACE has been nimble and efficient in offering effective compliance solutions, supported via the TPMS. We are ISO-27001 compliant and meet EU GDPR requirements; we take privacy and data security concerns very seriously.

You will be responsible for assessing our current TPMS application and gathering functional and strategic requirements from the business as we continue to expand our vision of compliance support, selecting and managing a software development vendor, and managing internal testing and process readiness. Your leadership will be essential to our company success.

Responsibilities:

• Collaborate with stakeholders for effective product requirements gathering, aligned with the TRACE vision and strategy for anticipating and supporting our customer’s needs
• Utilize rapid prototyping techniques such as wireframes
• Lead cross-functional teams to develop and operationalize new features and products for the TPMS in either agile or traditional development environments
• Manage full product lifecycle, from the planning to tracking progress and milestones of development, to measuring product performance at regular intervals after launch
• Collaborate with IT Manager on the implementation of Enterprise Architecture frameworks and principles, and on IT Security.
• Define acceptance criteria and lead User Acceptance Testing (UAT) that ensures products meet customer and regulatory requirements such as GDPR and ISO 27001

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent work experience
• 5+ years of relevant work experience in application development
• Project Management (PMI Certification preferred)
• Experience defining business objectives and product strategy working with technical and non-technical teams to deliver the vision
• Ability to work in cross-functional teams, communicating effectively in both technical and non-technical environments
• Experience working with developers translating product requirements into technical scope
• Experience building customer-facing applications or services
• Excellent analytical, logical thinking, and problem-solving skills with high attention to detail
• Excellent communication (verbal and written), interpersonal, and presentation skills

TRACE is seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Identify, contact and develop new business opportunities and respond to requests for information
• Nurture relationships with existing prospects by identifying opportunities for engagement. Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Take a consultative approach to selling a broad range of compliance and due diligence services to prospective and existing customers and members
• Create and deliver value-based campaigns to build awareness of TRACE solutions to prospective customers and members
• Provide thoughtful and strategic follow-up information to prospective customers and members
• Work with executive management and other departments to execute demand generation strategies and meet company growth objectives
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Develop long term valued relationships with prospective customers and members
• Identify industry trends and continually develop knowledge of anti-bribery compliance
• Update and maintain TRACE CRM (HubSpot) solution

 Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience
• Proven track record in consulting/solution selling
• Excellent communication and customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance a plus
• HubSpot experience strongly preferred
• Collaborator, team player, and solution-oriented

TRACE is seeking an enthusiastic, proactive, and highly organized Compliance Specialist for a dynamic and consultative role communicating with our member companies to ensure they are getting the full benefit of their membership. This position will share responsibility for supporting TRACE member companies worldwide in order to ensure member retention. TRACE member companies have a strong sense of community and many have been with TRACE for almost two decades. The position is akin to a junior in-house attorney slot across multiple companies; the candidate will have to work to understand evolving needs and challenges and then research and summarize available solutions.

Responsibilities:

• Develop understanding of member company business and how TRACE products are deployed.
•  Stay apprised of anti-bribery legal developments in order to understand the challenges facing TRACE members in all jurisdictions
• Support TRACE Members to develop and solidify relationships at every level of the member organization and to provide a memorable member experience at every touch point.
• Become a trusted advisor to members by presenting the features and benefits of TRACE membership tools and services that will best satisfy their current and future needs.
• Demonstrate an extraordinary level of customer service to ensure outstanding member experiences.
• Manage day-to-day member communications, independently troubleshooting problems and escalating to the right department as needed.
• Proactively communicate with and follow-up with members by phone and email regarding benefits.
• Onboard new members and schedule follow up demonstrations and calls as needed.
• Maintain familiarity of relevant technology and industry developments, based on member portfolio and TRACE product portfolio.
• Refer high risk accounts to Senior Management as appropriate
• Perform other related duties as required by management.

Qualifications:

• A law degree
• Some experience with the FCPA or anti-bribery compliance in another jurisdiction
• A pragmatic, business friendly approach to professional relationships
• Demonstrated customer empathy and excellent communication skills, both written and oral
• Fluency in a second language is strongly preferred
• Familiarity with MS Office Suite, Go-to-Meeting; experience with HubSpot is preferred
• A demonstrated interest in international business

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should include a writing sample.

Please note this position is currently remote.

TRACE is seeking a LMS (Learning Management System) & Training Support Specialist that is tech-savvy and customer-service oriented to support the TRACE Compliance Training team. The LMS & Training Support Specialist will provide technical and customer service support to TRACE members and clients, supporting the team on a day-to-day basis. Possessing excellent communication, project, time management and technical skills, the ideal candidate for this role is a quick learner who has prior experience working with a LMS, is proficient in the entire Microsoft Office suite (particularly Excel), and can adhere to strict timelines. This Specialist will also learn how to create and edit leading edge, compliance-focused course content.

The LMS & Training Support Specialist will be able to manage several projects simultaneously with an excellent attention to detail. The LMS & Training Support Specialist will also be a self-starter, who enjoys "owning" tasks and assignments, welcomes a changing pace, can perform with a team-oriented environment while also maintaining focus on individual projects. The LMS & Training Support Specialist will also subscribe to TRACE's commitment to excellence and the highest standards of service. Foreign language proficiency a plus but not required (preferably Spanish, Italian and/or French).

The LMS & Training Support Specialist responsibilities include: 

• Support the delivery of online training to TRACE members including the provisioning of technical end-user support and troubleshooting assistance for TRACE online training courses and the LMS, inclusive of both Administrator and users, including but not limited to overseeing the following tasks:
  • Oversee the TRACE training technical support inbox on a daily basis, including but not limited to responding to TRACE member Administrator and User technical support issues pertaining to user training reports; certificates; user/administrator account setup and password assistance; course access questions
  • Leading technical Administrator overview/training sessions for Administrators and users and handling any follow up requests (enrolling users, running reports, etc.)
  • Create, email, and update email notifications and course certifications
  • Maintain and update the TRACE LMS and member portals
  • Establish new member training sites on the LMS
• Raise more advanced technical issues regarding courses and the TRACE LMS with the Manager and Director, Compliance Training and follow up on resolution
• Assist in making course modifications and customizations using e-learning software such as Articulate Storyline
• Assist with testing and launch of courses
• Update and maintain member accounts and data to reflect project status
• Prepare reports for all levels of management, as requested
• Work in collaboration and partnership with other team members and internal departments
• Update and maintain member accounts and data to reflect project status
• Preparing reports for all levels of management, as requested
• Additional job-related projects as assigned by management
• Bachelor's degree in Cybersecurity, Computer Science, International Studies, Languages, or a related field, or equivalent training and comparable work experience
• Minimum of 1 year LMS experience is highly desirable
• Excellent customer service skills and attention to detail
• Ability to multi-task and work on multiple projects simultaneously
• Positive attitude and team-oriented
• Strong communication skills, both verbal and written
• Solution-oriented, problem solver
• Strong, decision-making and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Aptitude to work independently as well as part of a team and function in changing environment

Preferred Candidates

• Any knowledge of current international data privacy, global trade/bribery regulations
• Linguistics background (Spanish, French, or Italian) is desirable

Our Member Service’s Team works to ensure that TRACE members receive the full benefit of their membership, while also providing operational support to the organization. We are seeking a highly motivated, proactive and organized individual with excellent communication and presentation skills to manage our growing number of membership accounts in the U.S., LATAM and other regions as needed, boost membership retention and facilitate revenue generation. From conducting onboarding calls to navigating complex requests, our Member Services Managers are motivated to provide exceptional customer service and serve as a single point of contact for questions and problem solving. To continue delivering exceptional support to our members, we are seeking individuals who want to:

• Be brand ambassadors for TRACE and advance our mission of increasing commercial transparency worldwide
• Build relationships with and support the compliance efforts of Fortune 1000 companies across all industry sectors
• Gain practical business experience in a fast-paced environment
• Learn the “ins” and “outs” of compliance and how TRACE tools and resources can help companies reduce costs

What you’ll be doing:

• Manage day-to-day member inquiries and administrative requests, independently troubleshoot problems, and proactively communicate with and follow-up with members via phone and email
• Work across departments to address and resolve the needs and requests of members
• Provide timely and accurate information regarding member benefits and services
• Thoroughly document all member related communications and interactions in HubSpot
• Schedule and conduct new member onboarding calls and follow up demonstrations and calls as needed
• Regularly check in with members by phone and email to ensure they are fully leveraging their membership benefits
• Become a trusted advisor to members by developing an understanding of their business and how TRACE products can best be deployed to address their compliance needs
• Assist with membership renewal efforts, including pre-renewal outreach and assisting Accounting Department with collecting membership payments
• Identify high risk accounts and work with Senior Management to improve membership retention
• Prepare membership data reports for senior management
• Maintain familiarity of relevant technology, industry trends and regional regulatory and enforcement developments
• Perform other related duties as required by management

This career is for you:

• You are detail oriented, process-oriented and capable of effectively prioritizing multiple tasks
• You have excellent listening and communication skills through phone and email
• You are passionate about customer service with at least 3+ years of relevant work experience
• You can work independently but are also collaborative and highly enthusiastic
• You have a demonstrated interest in international business and/or compliance
• You have experience with MS Office Suite, HubSpot (or equivalent CRM), GoToMeeting (or equivalent platform)
• You have a bachelor’s degree (advanced degree preferred) and have demonstrated the ability to work in a fast-paced environment with high-volume work
• You are fluent in Spanish and/or Portuguese if you are interested in specializing in LATAM

Please note this position is currently remote.