TRACE International

Join an energetic, growing team of professionals working to make the world a more transparent place. Together, we drive change and have a positive social impact on both a local and global scale by raising anti-bribery compliance standards and advancing commercial transparency worldwide. Our employees come from all over the world and speak more than 35 different languages.

Application Development Manager (Annapolis, Maryland)

TRACE is seeking an Application Development Manager based in our Annapolis, MD office.

Have you managed the development of a complex custom application from requirements through implementation?
Have you successfully managed internal stakeholders and external resources in the development process?
Do you want to help shape and drive forward the next generation of the single most important application at our company?

If so, you will be responsible for evaluating our current operational Third Party Management System application (TPMS) and proposing – and managing – the reworking or replacement of this mission-critical system.

The current TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities. This is the premier system at TRACE, providing the foundation that supports TRACE clients and the processing of most of TRACE’s business. In the evolving and complex anti-bribery compliance environment, TRACE has been nimble and efficient in offering effective compliance solutions, supported via the TPMS. We are ISO-27001 compliant and meet EU GDPR requirements; we take privacy and data security concerns very seriously.

You will be responsible for assessing our current TPMS application and gathering functional and strategic requirements from the business as we continue to expand our vision of compliance support, selecting and managing a software development vendor, and managing internal testing and process readiness. Your leadership will be essential to our company success.

Responsibilities:

Collaborate with stakeholders for effective product requirements gathering, aligned with the TRACE vision and strategy for anticipating and supporting our customer’s needs
Utilize rapid prototyping techniques such as wireframes
Lead cross-functional teams to develop and operationalize new features and products for the TPMS in either agile or traditional development environments
Manage full product lifecycle, from the planning to tracking progress and milestones of development, to measuring product performance at regular intervals after launch
Collaborate with IT Manager on the implementation of Enterprise Architecture frameworks and principles, and on IT Security.
Define acceptance criteria and lead User Acceptance Testing (UAT) that ensures products meet customer and regulatory requirements such as GDPR and ISO 27001

Qualifications:

Bachelor’s degree in Business, Computer Science, Engineering, or equivalent work experience
5+ years of relevant work experience in application development
Project Management (PMI Certification preferred)
Experience defining business objectives and product strategy working with technical and non-technical teams to deliver the vision
Ability to work in cross-functional teams, communicating effectively in both technical and non-technical environments
Experience working with developers translating product requirements into technical scope
Experience building customer-facing applications or services
Excellent analytical, logical thinking, and problem-solving skills with high attention to detail
Excellent communication (verbal and written), interpersonal, and presentation skills

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Business Development Manager (Annapolis, Maryland)

TRACE is seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

Identify, contact and develop new business opportunities and respond to requests for information
Nurture relationships with existing prospects by identifying opportunities for engagement. Manage a sales pipeline of opportunities with ability to forecast and close deals
Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
Take a consultative approach to selling a broad range of compliance and due diligence services to prospective and existing customers and members
Create and deliver value-based campaigns to build awareness of TRACE solutions to prospective customers and members
Provide thoughtful and strategic follow-up information to prospective customers and members
Work with executive management and other departments to execute demand generation strategies and meet company growth objectives
Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
Develop long term valued relationships with prospective customers and members
Identify industry trends and continually develop knowledge of anti-bribery compliance
Update and maintain TRACE CRM (HubSpot) solution

Qualifications:

Education: BA/BS
5+ years of sales and business development experience
Proven track record in consulting/solution selling
Excellent communication and customer interface skills – ability to deliver presentations and drive meetings
Proven success dealing with various levels of clientele, especially CCO/GC level
Significant degree of self-motivation, direction and integrity
Experience working closely with senior-level management
Knowledge of due diligence and FCPA/anti-bribery compliance a plus
HubSpot experience strongly preferred
Collaborator, team player, and solution-oriented

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Member Services Manager (Annapolis, Maryland)

Our Member Service’s Team works to ensure that TRACE members receive the full benefit of their membership, while also providing operational support to the organization. We are seeking a highly motivated, proactive and organized individual with excellent communication and presentation skills to manage our growing number of membership accounts in the U.S., LATAM and other regions as needed, boost membership retention and facilitate revenue generation. From conducting onboarding calls to navigating complex requests, our Member Services Managers are motivated to provide exceptional customer service and serve as a single point of contact for questions and problem solving. To continue delivering exceptional support to our members, we are seeking individuals who want to:

Be brand ambassadors for TRACE and advance our mission of increasing commercial transparency worldwide
Build relationships with and support the compliance efforts of Fortune 1000 companies across all industry sectors
Gain practical business experience in a fast-paced environment
Learn the “ins” and “outs” of compliance and how TRACE tools and resources can help companies reduce costs

What you’ll be doing:

Manage day-to-day member inquiries and administrative requests, independently troubleshoot problems, and proactively communicate with and follow-up with members via phone and email
Work across departments to address and resolve the needs and requests of members
Provide timely and accurate information regarding member benefits and services
Thoroughly document all member related communications and interactions in HubSpot
Schedule and conduct new member onboarding calls and follow up demonstrations and calls as needed
Regularly check in with members by phone and email to ensure they are fully leveraging their membership benefits
Become a trusted advisor to members by developing an understanding of their business and how TRACE products can best be deployed to address their compliance needs
Assist with membership renewal efforts, including pre-renewal outreach and assisting Accounting Department with collecting membership payments
Identify high risk accounts and work with Senior Management to improve membership retention
Prepare membership data reports for senior management
Maintain familiarity of relevant technology, industry trends and regional regulatory and enforcement developments
Perform other related duties as required by management

This career is for you:

You are detail oriented, process-oriented and capable of effectively prioritizing multiple tasks
You have excellent listening and communication skills through phone and email
You are passionate about customer service with at least 3+ years of relevant work experience
You can work independently but are also collaborative and highly enthusiastic
You have a demonstrated interest in international business and/or compliance
You have experience with MS Office Suite, HubSpot (or equivalent CRM), GoToMeeting (or equivalent platform)
You have a bachelor’s degree (advanced degree preferred) and have demonstrated the ability to work in a fast-paced environment with high-volume work
You are fluent in Spanish and/or Portuguese if you are interested in specializing in LATAM

Please note this position is currently remote.

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should include resume and cover letter.

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