Careers

Reporting to the Manager, Compliance Training & Accreditation, the Content and Curriculum Development Specialist will assist in developing content to support TRACE Compliance Training. An integral member of the Compliance Training team, the core focus of the Content and Curriculum Development Specialist will be on supporting the development of custom content for TRACE members as well as content for the TRACE Anti-Bribery Specialist Accreditation and ABC Essentials program. This role will also be called on to support the deployment/deliver of training/content through the TRACE Learning Management System (LMS) to any customers/members in Spanish as required.

Bi-lingual in English and Spanish and possessing a background in eLearning/content development and training, the Content and Curriculum Specialist will also possess excellent communication, project management and customer service skills. The ideal person for this role will be tech savvy, a quick learner, detail-oriented and welcome the challenge of working in an ever-evolving landscape. This position will require a knowledge of eLearning content and course building software and best practices. The Specialist will be comfortable managing several projects simultaneously, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally.   

Responsibilities:

• Support the creation and delivery of online training content and services to TRACE and students pursuing a TRACE accreditation/certification program
• Act as the lead Training POC for Spanish-speaking members/customers, including but not limited to providing translation support in Spanish and conducting member/customer calls in Spanish
• Maintain and update TRACE courses in response to member customization requests
• Serve as an internal subject matter expert on content authoring tools, including a mastery of the Articulate Suite
• Conduct live demo calls and provide customer support to prospective and current members/accreditation students in Spanish, providing an overview of the training portal, course content and other information as requested
• Assist with the testing and launch of TRACE and custom member courses
• Support webinar research and development, including the identification and recruitment of speakers, webinar setup and scheduling in the GoToWebinar platform, especially in Spanish speaking regions of the world
• Oversee the translation of all OT guides and documents in Spanish
• Work in collaboration and partnership with other team members and internal departments
• Additional job related projects as assigned by management

  Qualifications:

• Bachelor's degree in Education with background in E-Learning, Compliance Training, Professional Curriculum Design, or equivalent combination of education and experience
• Excellent communication and customer interface skills 
• Collaborator, team player, and solution-oriented 

TRACE is seeking a LMS (Learning Management System) & Training Support Specialist that is tech-savvy and customer-service oriented to support the TRACE Compliance Training team. The LMS & Training Support Specialist will provide technical and customer service support to TRACE members and clients, supporting the team on a day-to-day basis. Possessing excellent communication, project, time management and technical skills, the ideal candidate for this role is a quick learner who has prior experience working with a LMS, is proficient in the entire Microsoft Office suite (particularly Excel), and can adhere to strict timelines. This Specialist will also learn how to create and edit leading edge, compliance-focused course content.    

The LMS & Training Support Specialist will be able to manage several projects simultaneously with an excellent attention to detail. The LMS & Training Support Specialist will also be a self-starter, who enjoys "owning" tasks and assignments, welcomes a changing pace, can perform with a team-oriented environment while also maintaining focus on individual projects. The LMS & Training Support Specialist will also subscribe to TRACE's commitment to excellence and the highest standards of service.  Foreign language proficiency a plus but not required (preferably Spanish, Italian and/or French).

 The LMS & Training Support Specialist responsibilities include: 

• Support the delivery of online training to TRACE members including the provisioning of technical end-user support and troubleshooting assistance for TRACE online training courses and the LMS, inclusive of both Administrator and users, including but not limited to overseeing the following tasks:
  • Oversee the TRACE training technical support inbox on a daily basis, including but not limited to responding to TRACE member Administrator and User technical support issues pertaining to user training reports; certificates; user/administrator account setup and password assistance; course access questions
  • Leading technical Administrator overview/training sessions for Administrators and users and handling any follow up requests (enrolling users, running reports, etc.)
  • Create, email, and update email notifications and course certifications
  • Maintain and update the TRACE LMS and member portals
  • Establish new member training sites on the LMS 
• Raise more advanced technical issues regarding courses and the TRACE LMS with the Manager and Director, Compliance Training and follow up on resolution  
• Assist in making course modifications and customizations using e-learning software such as Articulate Storyline 
• Assist with testing and launch of courses 
• Update and maintain member accounts and data to reflect project status 
• Prepare reports for all levels of management, as requested 
• Work in collaboration and partnership with other team members and internal departments 
• Update and maintain member accounts and data to reflect project status
• Preparing reports for all levels of management, as requested
• Additional job-related projects as assigned by management
• Bachelor's degree in Cybersecurity, Computer Science, International Studies, Languages, or a related field, or equivalent training and comparable work experience  
• Minimum of 1 year LMS experience is highly desirable 
• Excellent customer service skills and attention to detail 
• Ability to multi-task and work on multiple projects simultaneously 
• Positive attitude and team-oriented 
• Strong communication skills, both verbal and written
• Solution-oriented, problem solver 
• Strong, decision-making and interpersonal skills 
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) 
• Aptitude to work independently as well as part of a team and function in changing environment 

Preferred Candidates

• Any knowledge of current international data privacy, global trade/bribery regulations 
• Linguistics background (Spanish, French, or Italian) is desirable   

The Human Resources Coordinator assists with and facilitates the human resources processes and function for TRACE. This is a part-time position and will be 20-25 hours per week. This role provides support to the human resource function to include recruitment, benefits, new hire onboarding, and performance management. The Coordinator will support HR record-keeping, file maintenance and HRIS data input and report generation. This role will be able to work autonomously and efficiently to ensure the end-to-end running of the HR function and projects. The Coordinator will be responsible for performing customer service functions by responding to employee requests and questions.

The position is currently remote.

Responsibilities:

• Responds to internal and external HR related inquiries or requests and provides assistance
• Supports the recruitment/hiring process by sourcing candidates, scheduling interviews, responding with follow-up communications, conducting references checks, etc.  
• Assists with benefits administration and open enrollment processes
• Supports the new hire onboarding process and updates new hire information
• Assists HR Manager with goals and performance management processes
• Coordinates training sessions and employee tracking
• Maintain records of personnel-related data in both paper and the database and ensure all employment requirements are met
• Responsible for HRIS (Kronos Workforce Ready) data entry, report generation, and providing support to users
• Manages audit projects and supports the annual data retention and file clean-up process
• Supports the offboarding process
• Assists in other ad-hoc HR projects
• Responsible for office support to include management of phone coverage, mail, ordering office supplies, scanning documents, and other responsibilities to support the TRACE Annapolis office

Qualifications:

• BS/BA in Human Resources, Business Administration or related field
• Minimum of 1-2 years of related experience required
• Experience with HRIS (Kronos Workforce Ready) or other system
• Working knowledge of HR principles, practices, and procedures
• Ability to maintain and handle all data and information confidentiality 
• Proficient with Microsoft Office Suite or related software
• Ability to function well in a high-paced environment and manage multiple priorities 
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail 
• Excellent time management skills with a proven ability to meet deadlines

TRACE is seeking an Application Development Manager based in our Annapolis, MD office.

• Have you managed the development of a complex custom application from requirements through implementation?
• Have you successfully managed internal stakeholders and external resources in the development process?
• Do you want to help shape and drive forward the next generation of the single most important application at our company?

If so, you will be responsible for evaluating our current operational Third Party Management System application (TPMS) and proposing – and managing – the reworking or replacement of this mission-critical system.

The current TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities. This is the premier system at TRACE, providing the foundation that supports TRACE clients and the processing of most of TRACE’s business. In the evolving and complex anti-bribery compliance environment, TRACE has been nimble and efficient in offering effective compliance solutions, supported via the TPMS. We are ISO-27001 compliant and meet EU GDPR requirements; we take privacy and data security concerns very seriously.

You will be responsible for assessing our current TPMS application and gathering functional and strategic requirements from the business as we continue to expand our vision of compliance support, selecting and managing a software development vendor, and managing internal testing and process readiness. Your leadership will be essential to our company success.

Responsibilities:

• Collaborate with stakeholders for effective product requirements gathering, aligned with the TRACE vision and strategy for anticipating and supporting our customer’s needs
• Utilize rapid prototyping techniques such as wireframes
• Lead cross-functional teams to develop and operationalize new features and products for the TPMS in either agile or traditional development environments
• Manage full product lifecycle, from the planning to tracking progress and milestones of development, to measuring product performance at regular intervals after launch
• Collaborate with IT Manager on the implementation of Enterprise Architecture frameworks and principles, and on IT Security.
• Define acceptance criteria and lead User Acceptance Testing (UAT) that ensures products meet customer and regulatory requirements such as GDPR and ISO 27001

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent work experience
• 5+ years of relevant work experience in application development
• Project Management (PMI Certification preferred)
• Experience defining business objectives and product strategy working with technical and non-technical teams to deliver the vision
• Ability to work in cross-functional teams, communicating effectively in both technical and non-technical environments
• Experience working with developers translating product requirements into technical scope
• Experience building customer-facing applications or services
• Excellent analytical, logical thinking, and problem-solving skills with high attention to detail
• Excellent communication (verbal and written), interpersonal, and presentation skills

TRACE is seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Identify, contact and develop new business opportunities and respond to requests for information
• Nurture relationships with existing prospects by identifying opportunities for engagement. Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Take a consultative approach to selling a broad range of compliance and due diligence services to prospective and existing customers and members
• Create and deliver value-based campaigns to build awareness of TRACE solutions to prospective customers and members
• Provide thoughtful and strategic follow-up information to prospective customers and members
• Work with executive management and other departments to execute demand generation strategies and meet company growth objectives
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Develop long term valued relationships with prospective customers and members
• Identify industry trends and continually develop knowledge of anti-bribery compliance
• Update and maintain TRACE CRM (HubSpot) solution

 Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience
• Proven track record in consulting/solution selling
• Excellent communication and customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance a plus
• HubSpot experience strongly preferred
• Collaborator, team player, and solution-oriented

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets. 

Responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent. 
• Expected to produce high-quality professional reports within the anticipated cycle times.
• Occasionally utilize their due diligence skills to assist with consulting and other projects.
• Utilize foreign language skills to provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Qualifications:

• Complete fluency in Chinese, Italian, or German (writing, speaking, listening, and reading) preferred.
• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• Minimum of one-year office experience
• Minimum of two years’ experience with MS Word and Excel

Preferred Candidates:

• Relevant research and/or large-firm paralegal experience
• Detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Multi-task and prioritize among many different assignments
• Understanding of corporate ownership structures
• Familiar with Lexis Diligence and/or Westlaw

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

This position is based in Manila, Philippines.

Responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally utilize their due diligence skills to assist with consulting and other projects.
• Utilize foreign language skills to provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Qualifications:

• Complete fluency in Chinese, Korean, Japanese, or Spanish (writing, speaking, listening, and reading) preferred.
• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• Minimum of one year office experience
• Minimum of two years’ experience with MS Word and Excel

Preferred Candidates:

• Relevant research and/or large-firm paralegal experience
• Detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Multi-task and prioritize among many different assignments
• Understanding of corporate ownership structures
• Familiar with Lexis Diligence and/or Westlaw

Our Member Service’s Team works to ensure that TRACE members receive the full benefit of their membership, while also providing operational support to the organization. We are seeking a highly motivated, proactive and organized individual with excellent communication and presentation skills to manage our growing number of membership accounts in the U.S., LATAM and other regions as needed, boost membership retention and facilitate revenue generation. From conducting onboarding calls to navigating complex requests, our Member Services Managers are motivated to provide exceptional customer service and serve as a single point of contact for questions and problem solving. To continue delivering exceptional support to our members, we are seeking individuals who want to:

• Be brand ambassadors for TRACE and advance our mission of increasing commercial transparency worldwide
• Build relationships with and support the compliance efforts of Fortune 1000 companies across all industry sectors
• Gain practical business experience in a fast-paced environment
• Learn the “ins” and “outs” of compliance and how TRACE tools and resources can help companies reduce costs

What you’ll be doing:

• Manage day-to-day member inquiries and administrative requests, independently troubleshoot problems, and proactively communicate with and follow-up with members via phone and email
• Work across departments to address and resolve the needs and requests of members
• Provide timely and accurate information regarding member benefits and services
• Thoroughly document all member related communications and interactions in HubSpot
• Schedule and conduct new member onboarding calls and follow up demonstrations and calls as needed
• Regularly check in with members by phone and email to ensure they are fully leveraging their membership benefits
• Become a trusted advisor to members by developing an understanding of their business and how TRACE products can best be deployed to address their compliance needs
• Assist with membership renewal efforts, including pre-renewal outreach and assisting Accounting Department with collecting membership payments
• Identify high risk accounts and work with Senior Management to improve membership retention
• Prepare membership data reports for senior management
• Maintain familiarity of relevant technology, industry trends and regional regulatory and enforcement developments
• Perform other related duties as required by management

 This career is for you:

• You are detail oriented, process-oriented and capable of effectively prioritizing multiple tasks
• You have excellent listening and communication skills through phone and email
• You are passionate about customer service with at least 3+ years of relevant work experience
• You can work independently but are also collaborative and highly enthusiastic
• You have a demonstrated interest in international business and/or compliance
• You have experience with MS Office Suite, HubSpot (or equivalent CRM), GoToMeeting (or equivalent platform)
• You have a bachelor’s degree (advanced degree preferred) and have demonstrated the ability to work in a fast-paced environment with high-volume work
• You are fluent in Spanish and/or Portuguese if you are interested in specializing in LATAM

Please note this position is currently remote.

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should include resume and cover letter.