Careers

TRACE is seeking an experienced Manager to take ownership of sales activities and growth worldwide and to manage a growing Business Development team. 

Reporting to the President, your input will be valuable in product development, pricing and business development strategy. You will help increase membership and due diligence sales, providing sales reps with direction, oversight, vision and leadership. The ideal candidate will be an effective manager, sales and profit-motivated and have a proven track record in aggressive sales growth in consulting services or a similar field. This is an excellent opportunity for a self-motivated, organized professional to join a rapidly growing organization.

Responsibilities:

• Manage a growing Business Development team worldwide.
• Establish and implement short and long-term business development goals in alignment with company revenue targets.
• Develop an action plan and strategy to increase sales and identify new prospects.
• Monitor activity standards for prospecting calls, presentations, demos, proposals and closes.
• Manage sales processes including RFP responses, pricing and contract negotiations.
• Work with the Senior Manager and Business Development team to develop sales plans with the objective of increasing sales and reducing sales cycle times.
• Build cohesiveness across the sales team and provide direction, support and motivation.
• Work closely and collaboratively with other departments to improve procedures, workflows and customer service.
• Provide regular feedback and reports to senior management regarding sales performance.
• Maintain an in-depth knowledge of products/services, competitors and the compliance industry.

Qualifications:

• Bachelor’s degree
• Relationship and consultative sales experience
• Three years’ experience managing a sales team
• Knowledge of due diligence and FCPA/anti-bribery compliance
• Excellent communication skills
• Ability to multitask
• Excellent analytical skills
• Strong attention to detail and organizational skills
• Ability to interact professionally with a diverse group of customers, team members and managers
• Interest in international business 
• Hubspot experience strongly preferred
• Fluency in a second language (Spanish, Portuguese, French) a plus

We offer a competitive salary and a comprehensive benefits structure.

TRACE is seeking an energetic individual to join our international business development team. This position is based in Europe (candidates should reside within Western Europe or in the United Kingdom). Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.

Responsibilities:

• Deliver anti-bribery compliance solutions to multinational companies operating in a variety of verticals
• Identify and target new corporate clients and members in Europe
• Generate new business opportunities via cold calling, responding to inbound leads, participating in RFPs, and attending events
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE, engaging with compliance professionals, and securing a follow-up discussion and / or demonstration of TRACE tools and resources
• Negotiate contracts, develop pricing strategies and prepare proposals
• Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Bachelor’s degree in finance, marketing or business related subject preferred
• Multilingual; Fluent in English and at least one Western European language
• 3+ years of sales and business development experience
• CRM experience preferred
• Demonstrable track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management of larger corporations
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

TRACE is seeking an enthusiastic, proactive, and highly organized compliance specialist for a dynamic and consultative role communicating with our member companies to ensure they are getting the full benefit of their membership. This position will share responsibility for supporting TRACE member companies worldwide in order to ensure member retention.  TRACE member companies have a strong sense of community and many have been with TRACE for almost two decades.  The position is akin to a junior in-house attorney slot across multiple companies; the candidate will have to work to understand evolving needs and challenges and then research and summarize available solutions. 

Responsibilities:

• Develop an understanding of member company business and how TRACE products are deployed.
• Stay apprised of anti-bribery legal developments in order to understand the challenges facing TRACE members in all jurisdictions
• Support TRACE Members to develop and solidify relationships at every level of the member organization and to provide a memorable member experience at every touchpoint.
• Become a trusted advisor to members by presenting the features and benefits of TRACE membership tools and services that will best satisfy their current and future needs.
• Demonstrate an extraordinary level of customer service to ensure outstanding member experiences.
• Manage day-to-day member communications, independently troubleshooting problems and escalating to the right department as needed.
• Proactively communicate with and follow-up with members by phone and email regarding benefits.
• Onboard new members and schedule follow up demonstrations and calls as needed. 
• Maintain familiarity of relevant technology and industry developments, based on member portfolio and TRACE product portfolio.
• Refer high-risk accounts to Senior Management as appropriate
• Perform other related duties as required by management.

Qualifications:

• A law degree
• Some experience with the FCPA or anti-bribery compliance in another jurisdiction
• A pragmatic, business-friendly approach to professional relationships
• Demonstrated customer empathy and excellent communication skills, both written and oral
• Fluency in a second language is required
• Familiarity with MS Office Suite, Go-to-Meeting; experience with HubSpot is preferred
• A demonstrated interest in international business

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should include a writing sample.

TRACE is seeking an analytical and process-oriented individuals for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets. This is a consultant position.

Responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding anti-bribery concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow up requests to the intermediary/agent
• Expected to produce high-quality professional reports within the anticipated cycle times
• Occasionally called on to use due diligence skills to assist with consulting and other projects
• Those with language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills

Qualifications:

• Complete fluency in one or more of the following languages: Japanese, Spanish, French, or German
• Bachelor’s degree required
• Relevant research, document review, and/or large-firm paralegal experience is preferred
• Detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Multi-task and prioritize among many different assignments
• Self-motivated and will contribute ideas for improving processes
• Focused on providing outstanding customer service
• Willing to work in Bonifacio Global City
• Can work Manila business hours but with some S. Eastern Time overlap for meetings
• Preferred candidates are multilingual and have an understanding of corporate ownership structures 

TRACE is a non-profit membership association that pools resources to provide practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries.

TRACE is seeking a Help Desk Technician to add to and grow with our small IT team. You will be the primary point of contact on all matters related to hardware, software and communications support for the organization. The Technician will provide end user support on a variety of technical issues from identification through research and resolution. This is an entry-level position.

Responsibilities:

• Handles and responds to telephone, electronic mail and Help Desk end user requests for support for all systems and equipment within the IT environment
• Record problems and their resolutions in our IT ticketing system
• Install, move and configure desktop workstations, IP phones, and peripherals for end users
• Setup audio-visual and other equipment for presentations or conferences
• Prepare laptop PCs for travel
• Participate in the evaluation and testing of new/ existing products and services (both hardware and software)
• Direct unresolved issues to the next level of support
• Follow up on all fixes and repairs

Qualifications:

• 0-1 year of experience
• Basic knowledge of Microsoft Windows (10, 7) and Microsoft Office (Word, Excel, Outlook)
• Resourcefulness and problem-solving aptitude
• Excellent communication and customer service skills
• Professional certification(s) - (CompTIA Network +, A+, etc.) highly desirable
• Ability to multi-task and prioritize
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

TRACE is a non-profit membership association that pools resources to provide practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries.

TRACE is seeking a Software Developer based in our Annapolis, MD office. The developer will report to the IT Manager and be responsible for supporting all stages of the development and operational lifecycle of TRACE’s Third Party Management System (TPMS). The TPMS is a scalable cloud-based platform for multiple applications for managing third party risk and other compliance activities.

Responsibilities:

• Direct external developers to design technology solutions
• Tests, debugs, documents and maintains applications
• Evaluate, analyze and resolve technical and application problems
• Work with cross-functional teams (employees and contractors) to develop and operationalize new features and products for the TPMS
• Resolve any technical issues and take preventive actions and maintain project logs, documents and status reports
• Support full product lifecycle, from planning to tracking progress and milestones of development and measuring product performance at regular intervals after launch
• Collaborate with IT Manager on the implementation of Enterprise Architecture frameworks, security and long-term plans for software development
• Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems
• Develop, refine, and tune integrations between applications

Qualifications:

• Bachelor’s degree in Computer Science or equivalent work experience
• 2-4 years’ experience in C#, ASP.NET, Microsoft .NET, SQL server or similar
• Ability to work in cross functional teams communicating effectively with both technical and non-technical environments
• Proven ability to meet key project milestones
• Experience translating product requirements into technical scope
• Experience building customer facing software applications or services
• Excellent analytical, logical thinking and problem-solving skills with a high attention to detail
• Excellent communication (verbal and written), interpersonal and presentation skills

TRACE is seeking a TRAC Analyst for our due diligence business.  TRACE provides several core services and products, including: due diligence reports on commercial intermediaries; model compliance policies; an online Resource Center; in-person and online anti-bribery training; and research on corporate best practices. For multinational companies, TRACE provides a practical and cost-effective alternative to increasingly expensive and time-consuming corporate compliance.  TRAC is an online platform that captures and shares due diligence information on organizations and individuals.  This entry-level position is a great opportunity to learn about international business, corporate compliance, or online web services. 

Responsibilities:

• Providing exceptional customer service and applying detail-oriented skills in reviewing and assisting intermediaries with completing the TRAC application process. 
• Communicating and interacting with representatives from worldwide companies.   

Qualifications:

• Complete fluency in one or more of the following languages: Chinese, Portuguese, or Spanish German (writing, speaking, listening, and reading) is highly desirable. 
• Associate's degree in Business, Communications, Paralegal Studies, Political Science, Law, International Studies, Library Science, Languages, or a related field is required.  
• Previous banking experience/background is highly desirable.
• Excellent customer-service, detail-oriented, organization, time management and troubleshooting skills required. 
• Self-motivated and contribute ideas for process improvement. 
• Excellent written and verbal communication skills. 
• Communication and collaboration to include:
  • Excellent customer interface and communication skills – ability to participate in team-based activities
  • Solution-oriented, not problem-focused
  • Interacts with people openly and directly, while maintaining focus on driving results
  • Conducts difficult conversations in a calm and positive manner that focuses on facts, client needs

TRACE is seeking an energetic, Training Sales Specialist to support and grow online training and TRACE Anti-Bribery Specialist Accreditation sales.  This is junior level, in-house sales role based in our Annapolis, Maryland office.

Ideal candidates for this role will be a results-driven, self-starter who is comfortable breaking into new markets, has familiarity with the compliance training landscape and is willing to manage the client life cycle from start to finish. Candidates must be equally effective at generating and qualifying new sales leads, building, managing and closing business with individuals as well as multinational organizations.  We offer a competitive salary and commission structure.

Responsibilities:

• Research and drive new business expansion in support of TASA (TRACE Anti-Bribery Specialist Accreditation) and Online Training products
• Build relationships with current clients, prospects and referral sources and manage and follow up on TASA renewals
• Strategically manage inbound leads, qualify prospects and work to generate new business in the U.S. and internationally
• Effectively communication online training features and benefits to prospective customers through phone calls, emails and demonstrations of the TRACE Learning Management System
• Plan outbound campaigns in strategic markets to generate new prospects for TRACE Anti-Bribery Specialist Accreditation
• Generate new business opportunities via market/industry research, cold calling, responding to inbound leads and RFPs as appropriate
• Prospect to assigned target accounts with the goal of generating interest in TASA (TRACE Anti-Bribery Specialist Accreditation), Online Training products and securing a follow-up discussion and / or demo
• Offer consultative compliance training solutions to multinational companies
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Identify partnership opportunities for TRACE Anti-Bribery Specialist Accreditation and work with senior management to negotiate, close and manage new partnerships
• Follow industry trends and continually develop knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS
• Demonstrable sales or business development experience
• Proficient in lead generating, cold calling and email marketing
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management, corporate executives, industry associations and Government agencies
• Collaboration & Communication:
  • Excellent customer interface and communication skills – ability to deliver presentations and drive meetings
  • Solution-oriented, not problem focused
  • Interacts with people openly and directly while maintaining focus on driving results
  • Conducts difficult conversations in a calm and positive manner that focuses on facts, client needs
• Strongly preferred:
  • HubSpot experience
  • Knowledge of FCPA/anti-bribery compliance
  • Minimum of 1 year sales/business development experience in the corporate training or professional certification market
  • Multilingual – Spanish, Portuguese, French, Italian, Chinese