TRACE International Career Opportunities
TRACE International, Inc., a dynamic and growing non-profit membership association in Annapolis, Maryland, provides practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries. TRACE provides several core services and products, including: due diligence reports on commercial intermediaries; model compliance policies; an online Resource Center; in-person and online anti-bribery training; and research on corporate best practices. For multinational companies, TRACE provides a practical and cost-effective alternative to increasingly expensive and time-consuming corporate compliance. For commercial intermediaries, TRACE offers a marketing advantage by creating a bridge between them and companies doing business internationally.
TRACE offers competitive salary, bonus structure, and comprehensive benefits. The following positions listed below are now available in TRACE’s Annapolis, Maryland office. To apply for an available position, please send cover letter and resume to: careers@traceinternational.org.
Sales and Business Development Associate
Our organization is expanding and we have an opening for a junior sales and business development associate. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as managing relationships and identifying product opportunities for TRACE. This position has extraordinary growth potential as TRACE develops its business in new markets.
Responsibilities will include:
- Prospect, qualify and develop Sales Leads Pipeline (in assigned territories)
- Manage assigned inbound prospects, follow-up demand-generation activities and execute lead generation activities, including: calls, webinars, email campaigns
- Work to develop leads into real sales opportunities through building rapport with contacts by understanding where the prospect is in the buying process, offering stage appropriate resources and answering any additional high-level product specific questions the prospect may have
- Analyze prospect requirements in terms of current business needs, identifying opportunities and scoping potential for TRACE products
- Rate leads per established criteria and pass qualified opportunities off to appropriate senior team member
- Research prospective client companies to identify potential sales opportunities and execute programs to develop relationships with key individuals within target markets
- Drive attendance to company sponsored events such as regional workshops
- Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
- Work closely with the marketing team to identify speaking and sponsorship opportunities
- Partner effectively with appropriate senior staff to schedule appointments with prospective customers
- Research potential new prospects using various resources, including the Internet
- Develop and communicate ongoing improvements to the process of prospecting for generating and qualifying leads
- Maintain the CRM database with current and future prospects
- Record all communication, call notes and lead qualification activity into Salesforce.com CRM system
Qualifications:
- Minimum: Bachelor’s Degree in Business, Marketing, or related discipline
- 1-3 years experience in sales and business development
- Proven track record in delivering against team sales revenue objectives
- Proven ability to close the right type of business at the highest levels
- Strong understanding of the sales process and market dynamics
- Ability to overcome competitive sales objections and position product against competition and customer needs
Preferred Experience:
- Knowledge of due diligence and FCPA/anti-bribery compliance
- Experience working in the legal or compliance space in a sales/business development role
- Outstanding communications and presentation skills
- The ability to work effectively under pressure and make decisions independently
TRACE Due Diligence Associate Positions
We are currently hiring for our due diligence business. A key component of anti-bribery compliance is a due diligence review of commercial intermediaries.
TRACE is seeking analytical and process-oriented individuals to prepare due diligence reports on businesses and individuals operating in overseas markets. Candidates must have a college degree or relevant research and/or large-firm paralegal experience.
Ideal candidates:
- Are detail-oriented and highly organized;
- Possess strong time-management, analytical and issue-spotting skills; and
- Can multi-task and prioritize among many different assignments.
Preferred candidates are multi-lingual, have an understanding of corporate ownership structures and are familiar with Westlaw.
TRACE is particularly interested in candidates proficient in Spanish, Portuguese, Chinese, Japanese or Russian.
TRAC Analyst Positions
We are currently hiring for one of our due diligence services -- TRAC. TRAC is an online platform that captures, assesses and shares baseline due diligence information on organizations and individuals and assigns a unique, universally-recognized ID number to all approved applicants. TRACE is seeking analytical and process-oriented individuals to review and analyze TRAC applications.
Ideal candidates:
- Are detail-oriented and highly organized;
- Possess strong time-management, analytical and issue-spotting skills; and
- Can multi-task and prioritize among many different assignments.
TRACE is particularly interested in candidates proficient in Spanish, Portuguese, Chinese, Japanese, Italian or Hebrew. A college degree is preferred.
HR Generalist/Recruiter
TRACE is looking for a highly professional, organized individual with excellent attention to detail and communication skills to handle a variety of HR functions and recruiting responsibilities. The ideal candidate will have the ability to work independently, prioritize, and take initiative on responsibilities and projects.
Responsibilities:
- Recruiting activities to include posting, sourcing, screening, and scheduling interviews
- Develop and implement recruiting strategies
- Conduct reference checks and background checks
- Process employment verification requests
- Conduct new employee orientation including new employee paperwork, review of policies and benefits
- Assist in benefit administration
- Maintain personnel files
- Assist in developing and implementing a streamlined recordkeeping system
- Track and inform employees of benefit eligibility
- Process and collect all paperwork for exiting employees
- Assist in developing and implementing a training program
- Maintain a current working knowledge of all federal, state and local laws as they pertain to Human Resources
- Perform additional duties as required
Qualifications:
- Experienced with all MS Office products
- Bachelor’s degree
- Minimum of 2-3 years of relevant experience – recruiting and HR Generalist
- Effective communication skills
- Problem-solver with proven decision-making skills
Software Support Specialist
TRACE is currently seeking a self-motivated, customer-focused team player who enjoys using their technical expertise to troubleshoot complex problems while supporting enterprise level, business critical applications. We offer the chance to work with many different enterprise class applications, both off the shelf and in-house engineered applications.
Requirements:
- Able to deliver superior level of support to customers
- Independent thinker able to manage own workload
- Innovative and creative in problem-solving methods
- Excellent communication, organizational, and analytical skills
- Works well in a dynamic, fast-paced environment
- Able to learn and adapt quickly to technological changes
- Fundamental understanding of standard programming languages
- Working knowledge of operating systems such as Windows and Linux
- Working knowledge of most database concepts and the SQL language as well as familiarity with at least one Database product (SQL Server, MySQL, Oracle, etc.)
- Strong technical documentation abilities
Qualifications:
- Strong understanding of both CRM and LMS technology stacks
- Experience with the use and deployment of .NET based web application
- Experience or understanding of Cloud Based technologies like Microsoft Azure or Amazon AWS
- Highly motivated, self-starter and team player with a high energy level and willingness to take on responsibility
- Experience providing specialized support for software solutions is preferred not required
This is a full-time, permanent, salaried position.
Client Support Manager
TRACE is looking for highly professional, energetic and motivated individuals to provide excellent customer service and product support to our clients. Ideal candidates are customer-focused and able to multi-task and prioritize in a fast-paced environment.
Responsibilities:
- Main point of contact for clients
- Collaborate with clients and higher level management to determine product needs
- Ensure that all team members understand the scope of the project or services for each client
- Communicate all relevant information to team members regarding a client, including changes in client’s requirements or project needs, unexpected delays or problems, etc.
- Coordinate resources to resolve problems and create and implement strategies to avoid future problems
- Draft and maintain reports of specific projects, including goals, deadlines, changes, etc.
Qualifications:
- Experienced with all MS Office products
- Bachelor’s degree
- Relevant experience in corporate customer support preferred
- Knowledge of database technology and CRM preferred
- Experience with compliance-related services a plus but not required
- Foreign language skill a plus but not required
- Excellent communication skills
- Excellent problem-solving and decision-making skills
- Must be self-directed and self-motivated
- Proven leadership skills and effective team player