About TRACE Careers

Careers

To apply for an available position, please send cover letter, resume, samples of work or other relevant information – anything that would help us make a decision – to careers@TRACEinternational.org.

Interested in an internship with TRACE? Learn about our Summer Internship Program below.

Available Opportunities

TRACE is now accepting applications for the following positions for immediate consideration:

U.S.-Based Opportunities

Business Development Manager

We are seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

  • Generate new business opportunities via cold calling, responding to inbound leads, attending industry events and responding to RFPs
  • Manage a sales pipeline of opportunities with ability to forecast and close deals
  • Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
  • Engage compliance professionals in targeted prospect accounts
  • Offer consultative compliance solutions to multinational companies/sell a broad range of compliance and due diligence services to potential and existing clients
  • Negotiate contracts, develop pricing strategies and prepare proposals
  • Research and drive new business expansion
  • Build relationships with intermediaries and referral sources
  • Utilize direct marketing strategies, sales force building, sales process management and marketing support materials to develop and execute sales
  • Develop and present on sound business conclusions from gathered information
  • Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
  • Work collaboratively with other departments to support overall growth of TRACE
  • Develop long term valued relationships with members and clients
  • Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

  • Education: BA/BS
  • 5+ years of sales and business development experience  
  • Proven track record in consulting/solution selling
  • Excellent customer interface skills – ability to deliver presentations and drive meetings
  • Proven success dealing with various levels of clientele, especially CCO/GC level
  • Significant degree of self-motivation, direction and integrity
  • Experience working closely with senior-level management
  • Knowledge of due diligence and FCPA/anti-bribery compliance
  • SalesForce experience strongly preferred
  • Collaboration & Communication:
    • Actively participates in team based activities
    • Focuses on finding solutions, not talking about problems
    • Understands the nature of healthy debate while maintaining positive working relationships
    • Supports team decisions even if they conflict with personal desires
    • Interacts with people openly and directly
    • Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
    • Expresses views with courage and tact

How to Apply:

Interested candidates should send a resume and cover letter to careers@traceinternational.org for immediate consideration. Please include your name in the subject line and Business Development Manager.   

We offer a competitive salary and a comprehensive benefits structure.

Training Systems Specialist

Reporting to the Director, Compliance Training & Accreditation, the Training Systems Specialist provides support to both Online Training and Accreditation. An integral member of the Online Training team, the Specialist is responsible for providing both technical and customer service support to TRACE members and customers. Possessing excellent communication, project management and customer service skills, bilingual (English and Spanish speaking) required, tech savvy, a quick learner, detail-oriented, and welcome the challenge of working in an ever-evolving landscape. Supporting one department, but two products within TRACE, the Specialist will be comfortable managing several projects simultaneously, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally.

RESPONSIBILITIES

Compliance Training

  • Support delivery of online training services to members as part of their TRACE membership benefits
  • Provide end-user support and troubleshoot reported technical issues with TRACE online training courses and Learning Management System (LMS), inclusive of both Administrator and users
  • Liaise with vendors to troubleshoot more advanced technical issues regarding courses and the TRACE LMS
  • Act as the lead point of contact for Spanish-speaking members and clients, provide translation support in Spanish and conduct calls in Spanish
  • Assist training administrators with technical issues regarding their use of the TRACEs LMS and internal member LMS (on an as needed basis), including scheduling and overseeing member Administrator overview calls and any follow up requests (enrolling users, running reports, etc.)
  • Maintain and update the TRACE LMS and member portals
  • Conduct live demo calls with prospective and current members, answering basic questions about our course offerings, online training capabilities and providing an overview of the training portal
  • Create custom training lessons and assist in making course modifications and customizations using e-learning software such as Articulate Storyline
  • Assist with the testing and launch of courses
  • Update and maintain Salesforce accounts and cases to reflect project status
  • Provide support to internal departments as relates to online training (demo accounts and due diligence clients)
  • Prepare reports for all levels of management, as requested.
  • Work in collaboration and partnership with other team members and internal departments
  • Additional job related projects as assigned by management

Accreditation

  • Provide support for TASA (TRACE Anti-bribery Specialist Accreditation) including webinar scheduling and administration, registration support, webinar editing, updating course SCORM packages
  • Manage the CLE/CPE accreditation process for TRACE webinars
  • Prepare reports for all levels of management, as requested.
  • Work in collaboration and partnership with other team members and internal departments
  • Additional job related projects as assigned by management

QUALIFICATIONS

  • Bachelor's degree in Mass Communications, Computer Science, International Studies, Library Science, Languages, or a related field; or equivalent combination of training and relevant work experience.
  • Two – three years of training experience and working with a LMS
  • Background in working with CLE, CPE, and professional course accreditation bodies
  • Linguistics background – Spanish (native speaker preferred), French and/or Italian (ability to speak, read and write) is highly desirable
  • Excellent customer service skills with both internal and external stakeholders
  • Ability to multi-task and work on multiple projects simultaneously
  • Excellent attention to detail
  • Positive attitude and team-oriented
  • Strong communication skills, both verbal and written
  • Solution-oriented, problem solver
  • Strong, decision-making and interpersonal skills
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook), Adobe, Articulate Storyline, SCORM editing
  • Aptitude to work independently as well as part of a team and function in changing environment

Qualified candidates should send a resume and cover letter to careers@traceinternational.org for immediate consideration.

 

TRAC Analyst 

TRACE provides several core services and products, including: due diligence reports on commercial intermediaries; model compliance policies; an online Resource Center; in-person and online anti-bribery training; and research on corporate best practices. For multinational companies, TRACE provides a practical and cost-effective alternative to increasingly expensive and time-consuming corporate compliance. For commercial intermediaries, TRACE offers a marketing advantage by creating a bridge between them and companies doing business internationally.

TRACE is seeking an Analyst to work with one of our due diligence services -- TRAC.  TRAC is an online platform that captures, assesses and shares baseline due diligence information on organizations and individuals and assigns a unique, universally-recognized ID number to all approved applicants. TRACE is seeking analytical and process-oriented individuals to review and analyze TRAC applications.  TRAC Analysts will be interacting with representatives from companies of all sizes in various countries around the globe.  This is a great entry-level position for people interested in learning about international business, corporate compliance, or online web services.

Ideal candidates:

  • Detail-oriented and highly organized
  • Self-motivated and will contribute ideas for improving processes
  • Focused on providing outstanding customer service
  • Possess strong time-management, computer, and issue-spotting skills
  • Have exceptional written and verbal communication skills
  • Bilingual in English and Mandarin, Spanish, or Portuguese
  • Collaboration & Communication

Qualified candidates should send a resume and cover letter to careers@traceinternational.org.

Events Coordinator

TRACE is seeking a proactive and organized individual to manage all aspects of event logistics for multiple events worldwide.

Responsibilities:

  • Coordinate all event logistics pre and post events, including finding and selecting venues, shipping/product ordering, speaker and attendee communications and other areas as assigned for up to 20 events annually in the US and internationally.
  • Serve as company liaison with venue, negotiating and reviewing contracts, finalizing details regarding sleeping rooms, conference room, seating, AV requirements, food/beverage/reception, signage, simultaneous translation, and other details.
  • Process and confirm all registration information for attendees using RegOnline platform and HubSpot.
  • Coordinate with event speakers to collect biographies, headshots, presentations.
  • Upload event materials to secure and customized site to share with event attendees and speakers.
  • Prepare and ship all marketing collateral to venue, as well as name badges, sign in sheets, surveys, and registration lists.
  • Assist with preparing budgets and provide periodic reports to Senior Director for each project.
  • Keep track of event finances including check requests, invoicing and reports.
  • Maintain and update event calendar.
  • Prioritize and manage multiple projects at the same time

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business or related field.
  • Excellent communication skills, including writing and proof reading skills.
  • Excellent interpersonal skills both in person and by phone and email, with high degree of professionalism.
  • Proven event management experience (at least 1 year experience coordinating corporate/special events).
  • High degree of comfort in managing international events, remotely from Annapolis, especially in areas where the primary language may not be English.
  • Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision.
  • Proficiency in database management and event management software.
  • Experience with HubSpot and RegOnline strongly preferred.
  • Collaboration & communication
  • Actively participates in team based activities
  • Focuses on finding solutions, not talking about problems
  • Understands the nature of healthy debate while maintaining positive working relationships
  • Supports team decisions even if they conflict with personal desires
  • Interacts with people openly and directly
  • Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
  • Expresses views with courage and tact

Please send a cover letter and resume to careers@traceinternational.org for immediate consideration.

Member Experience Specialist

 TRACE is looking for enthusiastic, proactive, and highly organized individuals to communicate with our member companies to ensure they are getting the full benefit of their membership. The Member Experience Specialist will be accountable for 80-100 TRACE member accounts and will work closely with Business Development to facilitate revenue generation and member retention.

Responsibilities:

  • Support TRACE Members to develop and solidify relationships at every level of the member organization and to provide a memorable member experience at each and every touch point.
  • Partner with Business Development to identify and capitalize on new business opportunities with members.
  • Become a trusted advisor to members by presenting the features and benefits of TRACE membership tools and services that will best satisfy their current and future needs.
  • Demonstrate extraordinary level of customer service to ensure outstanding member experiences.
  • Manage day-to-day member communications, independently troubleshooting problems and escalating as needed. Monitor customer service inbox and respond to routine member inquiries.
  • Work with Business Development to develop account management plans for 80-100 member accounts.
  • Proactively communicate with and follow-up with members via phone and email regarding benefits.
  • Onboard new members and schedule follow up demonstrations and calls as needed.
  • Maintain familiarity of relevant technology and industry developments, based on client portfolio and TRACE product portfolio.
  • Develop understanding of member company business and how TRACE products are deployed.
  • Refer high risk accounts to Senior Management and assist with retention efforts.
  • Perform other related duties as required by management.

Ideal candidates:

  • 2+ Years of customer facing experience
  • Business minded approach to relationships
  • Demonstrated customer empathy and excellent communication skills, both written and oral
  • Two or more years account management experience preferred
  • Fluency in Portuguese and/or Spanish a plus
  • A technology native familiar with MS Office Suite, Go-to-Meeting; experience with HubSpot is a plus
  • Have a demonstrated interest in international business
  • Are highly organized, can prioritize assignments, and can multi-task efficiently

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should send a resume, cover letter, and writing sample to careers@traceinternational.org for immediate consideration.

Customer Support Coordinator

TRACE is seeking a detailed-oriented and proactive individual to respond to inquiries and requests of a technical nature from customers regarding our Third Party Management System (TPMS). The ideal candidate will be able to analyze and troubleshoot issues, help customers set up TPMS accounts and place orders and handle problem resolution which may require follow-up and coordination across departments.

Responsibilities:

  • Monitor TPMS inbox and respond to customer inquiries and requests
  • Provide live chat support to assist with customer inquiries and requests
  • Work with new customers to set up TPMS accounts providing an explanation of the procedures and following up as needed
  • Ensure data privacy compliance procedures are met when onboarding new customers 
  • Add/Deactivate/Update TPMS Customer accounts
  • Conduct TPMS demos via WebEX or GoToMeeting, and provide new users with an explanation of TPMS features, including procedures for activating Premium and Sort access
  • Assist Customers with placing due diligence orders in the TPMS
  • Update TPMS user information in the Account of the company in both HubSpot and the TPMS
  • Identify, diagnose and resolve routine and non-routine TPMS customer issues
  • Provide technical assistance and support for incoming requests and problems related to TPMS
  • Work closely with business development team to onboard new customers
  • Assist business development team with lead generation and campaigns
  • Coordinate regular product trainings with relevant stakeholders

Qualifications:

  • Bachelor’s degree
  • Two years’ experience in customer facing environment
  • Strong technical skills
  • Excellent communication skills
  • Ability to multitask 
  • Excellent analytical skills, preferably in Excel and Google Analytics
  • Strong attention to detail and organizational skills
  • Ability to interact professionally with a diverse group of customers, team members and managers
  • Interest in international business a plus
  • Fluency in other languages (Spanish, Portuguese, French) a plus

Qualified candidates should send a resume and cover letter to careers@traceinternational.org for immediate consideration.

International Outreach Coordinator

TRACE is looking for an enthusiastic, proactive, and highly organized individual to communicate with a defined customer population to ensure the fulfilment of TRACE due diligence services expeditiously.

Responsibilities:

  • Proactively engage customers throughout the delivery cycle of TRACE due diligence solutions
  • Understand and articulate the benefits of TRACE due diligence solutions to customers engaged in the delivery cycle
  • Identify and resolve issues delaying solution delivery for TRACE customers
  • Cultivate a high level of customer satisfaction throughout the delivery cycle
  • Actively seek new customers by leveraging the experience and insights gained through the solution delivery process

Requirements:

  • Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field
  • Excellent communication skills, both written and oral
  • Digital domain expertise including great MS Office Suite skills; experience with HubSpot is a plus
  • Have a demonstrated interest in international business
  • Have the ability to communicate cross-culturally in a friendly, professional, positive, and resourceful manner in an international marketplace
  • Excel in a collaborative, team environment while able to work independently with minimal supervision
  • Highly organized, can prioritize assignments, and can multi-task efficiently 

Ideal candidates:

  • Fluency in Spanish, French or Russian

We offer a competitive salary, bonus structure, and comprehensive benefits. Qualified candidates should send a resume, cover letter, and writing samples to careers@traceinternational.org for immediate consideration.

Due Diligence Associate

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

Key responsibilities:

  • Responsible for completing a variety of due diligence reviews
  • Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
  • Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
  • Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
  • Expected to produce high quality professional reports within the anticipated cycle times.
  • Occasionally called on to use their due diligence skills to assist with consulting and other projects.
  • Those with foreign language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Requirements:

  • Complete fluency in Portuguese (writing, speaking, listening, and reading).
  • Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
  • At least 1-2 years’ office experience
  • At least 2 years’ experience with MS Word and Excel
  • Communication and collaboration:
    • Actively participates in team based activities
    • Focuses on finding solutions, not talking about problems
    • Understands the nature of healthy debate while maintaining positive working relationships
    • Supports team decisions even if they conflict with personal desires
    • Interacts with people openly and directly
    • Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
    • Expresses views with courage and tact

Preferred Candidates:

  • Have relevant research and/or large-firm paralegal experience
  • Are detail-oriented and highly organized
  • Possess strong time-management, analytical and issue-spotting skills
  • Can multi-task and prioritize among many different assignments
  • Have an understanding of corporate ownership structures
  • Are familiar with Lexis Diligence and/or Westlaw

Qualified candidates should send a resume and cover letter to careers@traceinternational.org for immediate consideration.

 

International Opportunities

 

Mandarin / Korean / Japanese Fluent Due Diligence Associate, Manila, Philippines

TRACE is a dynamic and growing company, headquartered in Annapolis, MD that provides practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries.  TRACE is looking for analytical and process-oriented individuals for our due diligence business.  A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.  This is a Consultant position.

Key responsibilities:

  • Responsible for completing a variety of due diligence reviews
  • Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
  • Responsible for understanding anti-bribery concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
  • Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
  • Expected to produce high quality professional reports within the anticipated cycle times.
  • Occasionally called on to use due diligence skills to assist with consulting and other projects.
  • Those with language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Ideal candidates:

  • Must be fluent in English + Mandarin, Korean, or Japanese
  • Must have a college degree
  • Relevant research, document review, and/or large-firm paralegal experience is preferred
  • Are detail-oriented and highly organized
  • Possess strong time-management, analytical and issue-spotting skills
  • Can multi-task and prioritize among many different assignments
  • Are self-motivated and will contribute ideas for improving processes;
  • Are focused on providing outstanding customer service;
  • Are willing to work in Bonifacio Global City
  • Can work Manila business hours but with some US Eastern Time overlap for meetings

Preferred candidates are multi-lingual and have an understanding of corporate ownership structures. 

TRACE offers a competitive local package. Qualified candidates should send a resume and cover letter to apac@traceinternational.org.

 Business Development Consultant EU

We are seeking an energetic individual to join our international business development team. This position is based in Europe (candidates should reside within Western Europe or in the United Kingdom). Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.

Responsibilities:

  • Deliver anti-bribery compliance solutions to multinational companies operating in a variety of verticals
  • Identify and target new corporate clients and members in Europe
  • Generate new business opportunities via cold calling, responding to inbound leads, participating in RFPs, and attending events
  • Manage a sales pipeline of opportunities with ability to forecast and close deals
  • Prospect to assigned target accounts with the goal of generating interest in TRACE, engaging with compliance professionals, and securing a follow-up discussion and / or demonstration of TRACE tools and resources
  • Negotiate contracts, develop pricing strategies and prepare proposals
  • Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
  • Develop and present on sound business conclusions from gathered information
  • Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
  • Work collaboratively with other departments to support overall growth of TRACE
  • Develop long term valued relationships with members and clients
  • Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

  • Bachelor’s degree in finance, marketing or business related subject preferred
  • Multilingual; Fluent in English and at least one Western European language
  • 3+ years of sales and business development experience
  • CRM experience preferred
  • Demonstrable track record in consulting/solution selling
  • Excellent customer interface skills – ability to deliver presentations and drive meetings
  • Significant degree of self-motivation, direction and integrity
  • Strong reporting and data management skills
  • Experience working closely with senior-level management of larger corporations
  • Knowledge of due diligence and FCPA/anti-bribery compliance preferred

Qualified candidates should send a resume, cover letter (required) careers@traceinternational.org for immediate consideration.

Summer Internship ProgramSupreme Court & World Bank Tour (2016)

The TRACE Summer Internship Program provides a unique opportunity to gain valuable professional experience through hands-on assignments and direct mentorship from TRACE’s experienced management team. Summer interns benefit from a number of networking and industry-specific events that promote professional development. 

All 2018 TRACE Interns have been finalized. Please check this page again in early 2019 for more internship opportunities.